Content Takedown & DMCA Policy

1. 48-Hour Takedown Policy (SB 1142)

RawReach complies with California SB 1142, which requires online platforms to act on qualifying content removal requests within a defined and transparent timeframe.

Our commitment: we will acknowledge all takedown requests within 24 hours and resolve qualifying requests within 48 hours of receipt during business days (Monday–Friday, excluding California public holidays). Requests received after 5:00 PM PT Friday will begin processing the following Monday.

For urgent matters — including content that poses an immediate threat to personal safety or is part of an active legal proceeding — email hello@rawreach.co directly with the subject line "URGENT TAKEDOWN."

2. DMCA Copyright Policy

RawReach respects copyright law and complies with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. We have designated a DMCA Agent for receipt of infringement notifications as required under Section 512(c)(2).

To file a valid DMCA notice, your written communication must include:

• Your physical or electronic signature (or the signature of the person authorized to act on behalf of the copyright owner).
• Identification of the copyrighted work you claim has been infringed, or a representative list if multiple works are covered.
• Identification of the material you claim is infringing, with enough detail for us to locate it.
• Your contact information: address, telephone number, and email address.
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

Counter-Notice Process: If you believe content was removed in error, you may submit a counter-notice to our DMCA Agent. A valid counter-notice must include: your physical or electronic signature; identification of the removed material and its location before removal; a statement under penalty of perjury that the material was removed by mistake or misidentification; your name, address, telephone number, and email; and consent to jurisdiction of the federal district court for California. Upon receipt of a valid counter-notice, we will restore the material within 10–14 business days unless the original complainant seeks a court order.

3. What Qualifies for Takedown

We will evaluate removal requests that allege any of the following. Use the form in Section 4 to submit.

• Copyright infringement — content that reproduces copyrighted material you own without authorization, including text, images, audio, or video.
• Privacy violations — content that discloses private personal information (addresses, phone numbers, financial data, medical data) without consent.
• Defamation — demonstrably false statements of fact presented as true that damage your reputation. Note: opinions and satire are generally not actionable.
• Content created without consent — AI-generated content, marketing copy, or any material created using your likeness, name, or identifying information without your authorization.
• Recordings made without consent (§ 632) — content derived from audio or video recordings made in California without all-party consent, in violation of California Penal Code § 632.

We do not process requests that are: clearly intended to suppress legitimate criticism or opinion; filed in bad faith or as harassment; outside our ability to act on (e.g., content on third-party platforms we do not control).

4. Submit a Takedown Request

Complete the form below. All fields marked without "optional" are required. You will receive an acknowledgment at the email address you provide within 24 hours.

Prefer to email? Send your request directly to hello@rawreach.co with subject line "Takedown Request."

5. What Happens After You Submit

• 1
  Acknowledgment within 24 hours You will receive an email confirming we have received your request and providing a reference number. If you do not receive a confirmation, email hello@rawreach.co directly.
• 2
  Review & determination Our team reviews your request against our takedown criteria. We may contact you to request additional information or clarification during this period.
• 3
  Resolution within 48 hours We will notify you of the outcome. If the content is removed, we will confirm deletion. If the request does not qualify, we will explain the reason in writing.
• 4
  Counter-notice window (DMCA only) For copyright takedowns, the affected user has the right to file a counter-notice. If a valid counter-notice is received, we will notify you and may restore the content after 10–14 business days unless you seek a court order.

For urgent issues or if you have not heard from us within 24 hours, email hello@rawreach.co with the subject line "URGENT TAKEDOWN" and include your reference number if you have one.

6. DMCA Safe Harbor Statement

RawReach qualifies for the DMCA safe harbor provisions under 17 U.S.C. § 512. As a service provider, RawReach:

• Does not have actual knowledge that material on the service is infringing, and upon obtaining such knowledge acts expeditiously to remove or disable access to the material.
• Does not receive a financial benefit directly attributable to infringing activity where the service provider has the right and ability to control such activity.
• Has designated an agent to receive notifications of claimed infringement (see Section 2) and has substantially complied with DMCA notification requirements.
• Has implemented a repeat infringer policy and will terminate the accounts of users who are repeat infringers in appropriate circumstances.

Nothing in this policy constitutes legal advice. If you believe you have a legal claim, you should consult a qualified attorney.